Shipping policy

Shipping Policy

Order Processing

Orders are processed within 1-3 business days (Monday-Friday, excluding holidays). You will receive a confirmation email once your order is placed, and a second email with tracking information once it ships.

Where We Ship From

Our products are held in and shipped directly from our overseas fulfillment warehouse. This allows us to offer competitive prices, but it also means delivery takes longer than domestic retailers.

Delivery Estimates

After your order is processed, estimated delivery times are:

United States: {{DELIVERY_US}}
Canada, United Kingdom, Australia: {{DELIVERY_INTL}}
Rest of world: {{DELIVERY_ROW}}

These are estimates, not guarantees. Actual delivery can be affected by customs processing, carrier delays, weather, and peak seasons such as holidays.

Shipping Costs

Shipping charges are calculated at checkout based on destination and the total weight of your order.

Standard shipping: {{SHIPPING_RATE}}
Free shipping on orders over {{FREE_SHIPPING_THRESHOLD}}

Tracking Your Order

Tracking numbers are emailed to you as soon as your order ships. Please allow up to 48 hours for tracking status to update. If tracking has not updated within 5 business days, contact us and we will investigate with the carrier.

Customs, Duties, and Taxes

Orders shipped internationally may be subject to import duties, taxes, and customs fees levied by your country. These charges are your responsibility and are not included in the price of your order or in shipping charges. We are required by law to declare the accurate value of your order on customs documents and cannot mark orders as gifts or understate their value.

If you refuse a shipment to avoid customs charges, the order will be treated as a return, and original shipping costs and return shipping fees will be deducted from your refund.

Address Accuracy

Please double-check your shipping address at checkout. We are unable to change the address after an order has shipped. If a package is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you to arrange reshipment; additional shipping charges may apply.

Lost or Delayed Packages

If tracking shows no movement for more than 10 business days, or your package is marked delivered but you have not received it, contact us at {{CONTACT_EMAIL}}. We will open a claim with the carrier. If the carrier confirms the package is lost, we will send a replacement or issue a full refund.